Frequently asked Questions
Modification
How Can I modify my booking?
The easiest way is to modify your booking yourself through our website.
Alternatively, you can contact our contact center, visit any of our sales offices or partner travel agents to modify your booking.
Will the changes apply for all passengers under the same booking?
Yes, the changes will apply to all passengers in your booking.
Can I modify only for one passenger in my booking?
Please contact our contact center or visit any of our sales offices to modify a flight for only one passenger in your booking.
When can I modify my booking?
If you booked on Lite or Basic fare, flight modification can be done up to 24 hours prior to the scheduled departure time (72 hours for flights from/to Morocco).
If you added "Flexi" at the time of booking, you will be able to do the modification up to 8 hours before the scheduled departure time.
How much will I be charged to modify my ticket?
Please visit this page for the applicable modification fee against different flight and fare options.
I have a promotional ticket, can I modify it?
Some reservations are not eligible for modifications such as promotional tickets, free tickets, etc.